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Frequently Asked Questions

Pricing

Advisory

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  • Unbiased Expertise
  • Materials Guidance
  • Easy Cost Estimates
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Representation

Flat Fee per Expert-Led Booking

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  • Delegated Outreach
  • Concierge Scheduling
  • Proposal Analyses
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Unbiased Expertise (Free!) and Expert-Led Bookings

  1. What is Wellesley Home Hero?

    A team of agents that help busy Wellesley homeowners lower stress and make great decisions when exploring home services.

  2. How much does it cost to text Wellesley Home Hero for unbiased expertise and ballpark cost estimates?

    Nothing, beyond your carrier’s text messaging and data rates. Our home service experts are a friendly, responsive crew. Say hi!

  3. What is an Expert-Led Booking?

    A new service that helps Wellesley homeowners spend less time on research and outreach by hiring a knowledgeable agent to lead your specific home service booking.
  4. When would I buy an Expert-Led Booking, and why?

    When you’re ready to hire, and you don’t want the headache.

  5. What do homeowners get as part of an Expert-Led Booking?

    Delegated vendor outreach, concierge scheduling services, and professional proposal analyses. You easily get informed answers to all of your questions, so you save time and stress less.

  6. How much does an Expert-Led Booking cost?

    Pricing is per service, with a flat fee proposed upfront.  We'll never make an unexpected charge.

  7. How does Wellesley Home Hero determine the price of a new Expert-Led Booking?

    Many data points go into calculating your upfront booking fee, including estimated cost of on-site service as well as professional services that we will need to deliver to support your project. We structure each booking fee as a flat upfront rate so we eliminate monetary incentives to sell overpriced services, products, or solutions.

  8. What exactly is the Guarantee?

    If you aren’t happy with our booking services or any on-site work that you book through us, you get your booking fee back.
  9. What are common services that customers complete through Expert-Led Bookings?

    Our most popular bookings are for wood rot, decks, window frame repair, tree work, roof replacement, custom carpentry like wood shelving, plumbing like automatic water shutoffs and outdoor spigots, electrical jobs like EV charging installation, exterior house washing, HVAC servicing, fences, walkways, driveways, moving, landscape upgrades, outdoor lighting. handy work, and smart home technology like security systems,

  10. Can Wellesley Home Hero contact pros of my choosing?

    Yes, as part of an Expert-Led Booking, our booking assistants are hired to take on communications for all providers, including those that homeowners have already sourced.

  11. When using an Expert-Led Booking to save time and lower stress, do homeowners also save money?

    In many circumstances, yes. In one example, a Wellesley homeowner hired a Wellesley Home Hero booking assistant to help them easily understand their roof replacement options. Before the homeowner engaged our booking assistant, they had gotten one proposal at $95k, and had a second who ghosted.  After hiring their expert booking assistant, the homeowner easily learned about different materials and providers that would serve them just as well or better, and ultimately got the peace of mind they needed to proceed with a thoroughly-vetted proposal that would end up costing $62k, which would cost a full $33k less than the best proposal that they had procured on their own. In our homeowner customer's words: "You saved me time, stress and money."

  12. How is Wellesley Home Hero different from other home services?

    We connect you with experts who specialize in helping homeowners save time. Accordingly, our experts will not produce names of pros that you need to chase, will not sell your contact information, and will not profit from selling specific products or affiliate links. To be clear, we do not directly conduct on-site home services, but instead make it easy for homeowners to get the right proposal for their particular service requests and preferences.

  13. How does Wellesley Home Hero vet providers?

    For most services, you get providers who have previously been booked by your expert or by Wellesley Home Hero customers. If we need to reach beyond our existing network, we will shop your service out to multiple providers and expertly evaluate each, so you get a curated recommendation for the specific proposal who we believe will offer the best value.

  14. How do you make sure that my homeowner information is safe?

    Only authorized team members can access our software, which meets SOC 2 security standards.

  15. Can homeowners in neighboring towns outside of Wellesley hire Wellesley Home Hero booking assistants?

    Soon! If you live in Weston, Needham, or Newton, text (781) 694-6635 to get notified as we expand.

HeroBot: Instant Cost Estimates 🤖

  1. What is HeroBot from Wellesley Home Hero?

    HeroBot provides instant cost estimates for any Wellesley home service through our fast, free, and easy-to-use AI chatbot. 

  2. Why use HeroBot?

    Save time learning how much your specific service may cost, based on your unique home and preferences.
  3. Is HeroBot free to use?

    Yes.
  4. What are some example use cases that I should use HeroBot to research?

    Roofing, wood rot, plumbing, moving, handy work, internet, smart home technology, painting, landscaping, house washing, decks, carpentry, tree care, electrical work, and much more.
  5. Can HeroBot research my service if I don’t know how to answer certain questions?

    Yes. Just give HeroBot more context, or ask for more info. 
  6. Can I use HeroBot without providing personally-identifiable information?

    Yes. HeroBot does not require your name, address, or phone number.
  7. Can I use HeroBot without an account?

    Yes. HeroBot does not require an account, app download, or software beyond your internet-connected browser.
  8. Who can access my messages?

    Select members of the Wellesley Home Hero team can access all HeroBot chats.
  9. How does HeroBot work, technically speaking?

    HeroBot is a conversational Artificial Intelligence (“A.I.”) chatbot that is customized to exclusively focus on helping busy Wellesley homeowners quickly research home services. Simply message in with a couple of phrases or a couple of words to describe what service you are exploring. HeroBot has been given detailed instructions to automatically walk you through 3 quick questions and personalize your estimate.
  10. Why should I use HeroBot over other widely available A.I. solutions?

    For the highly specific Wellesley, MA home service research use case, HeroBot offers meaningfully more accurate ballpark estimate cost calculations, is more concise, and provides more useful follow-ups, like detailing calculations, fine-tuning scope, or connecting you with human home service experts.
  11. Can HeroBot be wrong?

    Yes. HeroBot can make mistakes. Check important information with human experts.
  12. Does HeroBot make money? How?

    HeroBot does not currently generate revenue directly. Instead, it is intended to be free software that helps the Wellesley community and generates goodwill for Wellesley Home Hero.
  13. Does Wellesley Home Hero make money? How?

    Wellesley Home Hero offers booking assistants who make it easy for busy Wellesley homeowners to get perfect home service proposals. When you’re ready to hire, you can spend less time and effort scouting the perfect-fit proposal with an Expert-led Booking which includes unbiased expertise, delegated outreach, and concierge scheduling. To explore a booking, simply text your friendly home service experts at (781) 694-6635.
  14. Can I just message a human instead?

    Yes. If you prefer to have humans expertly provide estimates for any Wellesley home service, simply text ("real, human") home service experts at (781) 694-6635.
  15. Can I request HeroBot for another town?

    Yes! If you live in Weston, Needham, or Newton, HeroBot feel free to try HeroBot today. Otherwise, please text Wellesley Home Hero's experts at (781) 694-6635 to request your town!